Thank you for shopping with Fine by me. We appreciate that you like our wide range of products. We also want to make sure you have an extraordinary experience while you’re exploring, purchasing, using, and evaluating our products. To make it easier to read, we will refer to these entities as “Fine by me”, “We” and “Our” in this policy.

At Fine by Me, we have confidence that you will be satisfied with the products you purchase from us, as we strive to ensure that they are sourced or made in accordance with your satisfaction. Nonetheless, we recognize that sometimes a product may not meet your expectations. If this occurs, we encourage you to review our return policy before placing your order.

Due to the delicate handmade nature of our goods, we are unable to offer exchanges or refunds due to a change of mind.

We ensure that every order is packed safely and securely and are not responsible for your package once it leaves us. Should your item be damaged in transit, this needs to be addressed with the shipment carrier for any claims.

If you receive a damaged or defective item, please contact us immediately at sales@finebyme.com.au so we can rectify the issue.